Are your rugs washable?
Many of our rugs are designed to be machine washable and easy to care for. Please check the individual product page for specific care instructions.
Can I order a custom size?
Yes. Many of our designs are available in custom sizes. Available dimensions are shown on the product page.
Can I choose a different shape?
Selected designs can be produced in different shapes, including rectangle, runner, round, oval and square. Available shapes depend on the individual design.
Where are your rugs made?
Our rugs are made to order in Turkey and shipped internationally by Gordion Carpet Ltd.
Where is your company based?
Gordion Carpet Ltd is a UK-registered company based in London.
How long does production take?
Our typical production time is approximately 7 business days. Custom orders may require additional production time.
Do you ship internationally?
Yes. We ship to the UK, Europe, the USA and selected international destinations.
Can I return a custom-size rug?
Custom-size rugs are made according to the dimensions selected by the customer and may not be eligible for cancellation simply because the customer changes their mind. Statutory rights relating to faulty, damaged or incorrectly supplied goods still apply. Legislation
How do I contact you?
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